Sage Software Range 5.8 Manual do Utilizador descarregar pdf (Página 25)

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Problem details

4. Select the Change button.

The Problem Details input form is displayed in edit mode.

Problem Details in edit mode

5. Add more information or amend the current details, and select the Save

button.

Changed Problem Details

The case details are changed on the Self Service Web site and the changes are

immediately reflected in CRM.

Self Service Guide 6–5

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Sage Software Range 5.8 Manual do Utilizador Página 25